SHIPPING & RETURNS

 

Shipping

All IN PEACE orders are shipped from Thailand with tracking.

Complimentary Worldwide Shipping

We offer complimentary worldwide shipping on all orders via O-mail International.

Estimated delivery is 7–14 business days after dispatch.

DHL Express

For faster delivery, DHL Express is available for a flat rate of $25 USD.

Estimated delivery is 3–5 business days after dispatch.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Made-to-Order & Processing Times

Many IN PEACE pieces are made or finished to order.

Production times vary depending on the piece and will be noted on the individual product page.

Please note that shipping estimates begin once your jewelry has been completed and dispatched.

Duties & Import Taxes

International orders may be subject to customs duties, taxes, or import fees determined by the destination country.

These charges are the responsibility of the recipient and are not included in the purchase price or shipping fee.

All international shipments are declared at their correct value in accordance with customs requirements.

Shipping Delays

International shipments may occasionally experience delays due to customs processing, local delivery conditions, or circumstances outside of our control.

Please refer to your tracking information for the most current shipping updates. If you need additional assistance, please contact us and we will be happy to help.

Returns & Exchanges

Do You Offer Returns?

Many IN PEACE pieces are made or finished specifically for you. Because of the made-to-order and personal nature of our jewelry, all sales are final and we are unable to accept returns or exchanges, except where required by applicable consumer law.

Please review product details, measurements, ring sizes, chain lengths, metal selections, stone specifications, and personalization carefully before placing your order.

If you have any questions before purchasing, please contact us. We are always happy to help.

Damaged, Defective or Incorrect Orders

If your jewelry arrives damaged, defective, or you receive an incorrect item, please contact us within 3 days of delivery with your order number and clear photographs of the jewelry and packaging.

We will review the issue and work with you to make it right.

Order Changes & Cancellations

If you need to make a change to your order, please contact us as soon as possible.

Once production has begun, we may be unable to modify or cancel made-to-order, made-to-size, engraved, personalized, or custom pieces.